Bill Payer

Bill Payer is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay when you want to make the payment, and which account you want the payment to come from. It's safe, secure and easy to use.

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter, or relative.

You can enroll in Bill Payer through a desktop or mobile device. You will need a checking account with First Florida Credit Union to authorize your access to use Bill Payer.

The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:

1. Log in to your Online Banking account and click "Bill Payer" under "Transfer & Pay" in the main menu.
2. Click the "Add a Payee" button on your home page dashboard, or “Manage Payees” in mobile.
3. Enter the requested information. Typically this information can be found on your latest bill statement.
4. Once you add your payee, you can start making payments in seconds.

Find your payee on the payments dashboard. Enter the payment amount and date, then submit.

Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Paying bills online is one of the safest ways to pay your bills. Bill Payer helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

Most scheduled payments are sent electronically, and funds are withdrawn from your account on the payment date.

Yes. If funds are not available in the funding account, but are available elsewhere, including possible Courtesy Pay amounts, the transfer will be made to cover the Bill Payer item and the appropriate fee will be applied.

See fee schedule for fees associated with Overdraft Protection/Courtesy Pay.

For Safari to correctly display Bill Payer, you must go to your device settings, select “Safari,” and turn off “Block Pop-ups,” “Prevent Cross-Site Tracking,” and “Block All Cookies.” Make sure to turn off all 3 settings to successfully resolve the error. After you have turned off the settings, restart your device and access Bill Payer again.

Please note that for the best user experience, we recommend that you use our Mobile App to access Bill Payer when using an Apple tablet or mobile device.

Scroll down to the bottom of the Bill Payer screen within Online Banking. Select the “click here to open in a new window” link.

Here's a quick list of the many ways you can benefit from using Bill Payer.

1. Save time. With Bill Payer, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. Also, smart features such as recurring payments allow you to automate regular bill payments.
2. Save money. Paying bills online saves on postage, envelopes, late fees, and checks. If you pay just 10 bills per month, you can easily save over $110.00* per year.
3. Stay organized. Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
4. Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
5. Help the environment by saving paper. With Bill Payer, there are no checks to write or envelopes to mail. That's good news for you and the environment.

*Savings are approximate and based upon the average annual cost of stamps, envelopes, and checks required for paying 10 bills per month.

An eBill is a feature that allows you to receive and pay electronic versions of paper bills directly from your Bill Payer account. eBills are viewable on a desktop or mobile device, but can only be set up on a desktop.

eBills are delivered directly to your Bill Payer account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers, and credit card companies.

To request an eBill from a payee, you need the login credentials that you use to access that payee’s website. It can take 1 to 2 billing cycles for the eBill to appear in Bill Payer.

To see if an eBill is available for a payee, Log into the desktop version of Online Banking.  Scroll to the bottom of the Bill Payer dashboard and you will see an "eBill Connect" section. Any payees that support eBills will be shown in this section.

Yes. You will continue to receive paper invoices as well as eBills unless you request that the payee stop sending statements. 

You can sign up to receive an alert when an eBill has been delivered to your account.  See the "My Account" section on the desktop version of Bill Payer. You cannot set up alerts through the Mobile App.

For your protection, Payees require UserID and Password before releasing the billing information to our Bill Payer provider.  With eBills, we “pull” your bill from your biller’s website.  To allow us to do this, you must first have an online account at your biller’s website.  If you do not have one, go to your biller’s website and create a profile.  When enrolling, we ask you to provide the UserID and Password you use at your biller’s website.  Security questions, PIN or Multifactor Authentication (MFA) may also be required by the biller’s website.  If you change your password or security questions answers at the biller’s website, you will need to update the new information in Bill Payer in order for us to retrieve your eBills.  

Note: This process of requiring UserID and Password for the vendor is typical for products that share data with third parties.  For example, to link an account from another financial institution to First Florida Credit Union, you must provide the same information.  Likewise, if you request to use any third party app to link to your First Florida account, you must share your Username and Password.   The Username and Password is used to authenticate access to the information.

We are committed to safeguarding the privacy and security of all your personal information with First Florida Credit Union.  We do not store credentials for the eBill Payees. Your data is stored with the Bill Payer provider’s system in a fully encrypted format. eBill credentials are used to securely authenticate you for the sole purpose of retrieving your eBill statements from Payees. Payees require this authentication to share your eBill information to a third party vendor to validate your identity. 

This convenient feature allows you to make person-to-person payments electronically to anyone you choose, such as a landlord, babysitter, or relative. The best part is, it’s completely free!

If the recipient fails to accept the funds, the payment will automatically be refunded to the member's account within 10 days.

Payment history is only available in the desktop version of Bill Payer. You can view up to 6 months of payment history from the old Bill Payer provider. Moving forward, you’ll be able to see up to 18 months of payment history in the new system. View your history by going to "Payments," and then select "View More" under the History section. From there, select the "Transactions" drop-down and then select "History prior to 1/22/2020.

If you require payment history beyond 6 months, you can view up to 2 years from the previous Bill Payer system by searching your Online Banking checking history in the following ways:

• Find electronic bill payments by selecting a checking account from the Accounts screen or Dashboard. In the search bar under “Transactions,” type the phrase “online pmt” and hit Search.
• Find bill payments sent via check by selecting a checking account from the Accounts screen or Dashboard. Select the filter button to expand the search options. In the “Check Number” search field, select Range, and enter 99000 to 99999 into the text boxes.